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  • Get started in Gustazos!

    First steps for any new Gustazos customer

  • Hotels

    Questions about Gustazos hotel reservations

  • Credits

    Questions about Gustazos credits

  • Redemption

    Questions about redeeming Gustazos

  • Security

    Questions about the security of your Gustazos account

Recent Articles

  • I need a date change. What are my options?

    Date changes might come with additional fees and conditions. To get all the details, please check the "About this Gustazo" section of the promo...

  • The dates of my reservation are wrong

    When selecting a date for your hotel stay, the system will show you the date you’ve chosen several times throughout the booking process. This way, it’s easy...

  • Hotel reservations refunds

    Generally, when you book a hotel stay through our platform, the purchase is non-refundable once completed. However, if the promotion you chose didn’t requir...

  • I purchased a Gustazo but I don't see it

    Don't worry! There could be a few reasons why you might not be seeing the Gustazo you purchased. Here are the most common ones: Wrong email It...

  • How do I open a Gustazos account?

    It’s very easy to start enjoying our Gustazos! You just need to register your email with us. Follow these simple steps: Click here and fill in the request...


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