Welcome to our Customer Support Portal
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Get started in Gustazos!
First steps for any new Gustazos customer
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Hotels
Questions about Gustazos hotel reservations
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Credits
Questions about Gustazos credits
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Redemption
Questions about redeeming Gustazos
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Products
Questions about products in Gustazos
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Security
Questions about the security of your Gustazos account
Recent Articles
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Can someone else redeem my Gustazo?
If you are unable to redeem your Gustazos voucher, please refer to the About this Gustazo section in the deal you purchased and verify if it's possible...
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Expiring Credits
G-credits that come from refunds do not expire. But, there are some G-credits that might expire after a certain time. This is the case for G-credits that ar...
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How to use the credits I have on my account?
How do I use them? To use the G-credits in your Gustazos account, follow these steps: Choose the promotion you want to buy. Press Buy Now. You w...
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What happens if my Gustazos expired?
When a Gustazo expires, the first thing to do is to keep calm. Then, you can check the About this Gustazo section of the promotion you acquired because...
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The dates of my reservation are wrong
When choosing a date for a hotel stay, the system will show at various times during the buying process the date that you chose in the calendar. Dates ...