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My account has been banned

Modified on: Wed, Jun 17, 2026 at 10:55 AM

Uh oh!


Even though this might feel like an uncomfortable situation, your account has been banned because we have detected suspicious activity and we want to protect you. The system bans the account from being able to be accessed, to make more purchases or to be able to redeem any Gustazos that are still available.


If your account has been banned, please contact us immediately by submitting a ticket here.




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Base de Conocimiento Artículo
← Inicio / Solution home / Security / FAQS / My account has been banned

My account has been banned

Modified on: Wed, Jun 17, 2026 at 10:55 AM

Uh oh!


Even though this might feel like an uncomfortable situation, your account has been banned because we have detected suspicious activity and we want to protect you. The system bans the account from being able to be accessed, to make more purchases or to be able to redeem any Gustazos that are still available.


If your account has been banned, please contact us immediately by submitting a ticket here.




Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.