Don't worry! There could be a few reasons why you might not be seeing the Gustazo you purchased. Here are the most common ones:

• Wrong email

It's possible that the email account you're using to log in isn't the one you used for the purchase. Try checking any other email accounts you have (even old ones!) to see if the Gustazo you're looking for is there.

• The purchase wasn’t completed

Sometimes, the payment might not go through completely. If you see the charge on your bank statement but don’t see the Gustazo, reach out to us right away. It’s possible that the payment was put on hold or is in transit. In such cases, the bank usually makes the funds available in a few days. If the payment did go through and we have it in our system, we’ll enable the Gustazo and it should appear in your account.

• The Gustazo has expired

Life gets busy, and sometimes we forget about that awesome dinner experience we bought on Gustazos months ago. If this sounds familiar (don’t worry, you’re not alone!), you can still find your Gustazo in the "My Gustazos" section, under "Expired". For more details, see the section: What happens if my Gustazo expires?

• The Gustazo was previously refunded

Sometimes you might forget that you already requested a refund for that Gustazo. If you’ve already submitted a ticket and received a refund, the Gustazo can’t be re-enabled. All refunds are final.