Generally, when you book a hotel stay through our platform, the purchase is non-refundable once completed. However, if the promotion you chose didn’t require you to select a check-in date and you haven’t booked directly with the hotel, your purchase might be refundable.

If you selected a date on our platform and need a refund, please check the "About this Gustazo" section on your voucher. It contains important information about the purchase and refund policies for both the voucher and the hotel.

We understand that unexpected situations can arise that are beyond anyone’s control. If you find yourself in an extraordinary circumstance where you need a refund, please reach out to the department or person managing Gustazos reservations at the hotel. Explain your situation, and they may be able to make an exception for you.

If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help and ensure you have the best experience possible.