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FAQS

How to purchase a hotel in Gustazos?
Please follow these steps in order to ensure a successful Gustazos hotel reservation: Search for the amazing hotel experience of your liking and click ...
I need a date change. What are my options?
Date changes might come with additional fees and conditions. To get all the details, please check the "About this Gustazo" section of the promo...
Can I change the name of my reservation?
If you would like to change the name of the reservation, there are a few things to consider: Is the promotion transferrable? Some promotions do not allo...
Hotel reservations refunds
Generally, when you book a hotel stay through our platform, the purchase is non-refundable once completed. However, if the promotion you chose didn’t requir...
The dates of my reservation are wrong
When selecting a date for your hotel stay, the system will show you the date you’ve chosen several times throughout the booking process. This way, it’s easy...

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